Kenya Commercial Bank (KCB) Group is facing mounting criticism as clients and insiders report delays in processing loans and salaries.

The East African banking giant, renowned for its extensive client base and regional influence, is now accused of taking over four weeks to disburse loans—a process that previously took only a week.

Frustrated clients have voiced concerns, with one insider claiming the bank is struggling to maintain liquidity.

Employers who depend on KCB to process staff salaries have also reported delays, further compounding the issue.

In mid-March, KCB announced a net profit of Sh40.8 billion, attributed to increased interest and non-interest income.

However, the bank simultaneously reduced dividends by a third, a move that negatively impacted its stock price on the Nairobi Securities Exchange.

This dividend cut has fueled speculation about the bank’s financial health, especially as global economic conditions remain volatile.

Internationally, the banking sector has faced significant challenges. In 2023, several banks in the United States, including Silicon Valley Bank and Silvergate, collapsed due to liquidity issues. In Europe, Credit Suisse narrowly avoided disaster through a $3.2 billion acquisition by UBS.

These global trends have raised concerns about the solvency and operational stability of even established financial institutions.

As KCB faces heightened scrutiny, insiders have hinted at evidence that may shed more light on the situation, including documents and screenshots.

For now, the bank’s clients continue to grapple with delays, raising questions about KCB’s ability to navigate its operational challenges effectively.

Stakeholders are urging transparency and swift action to restore confidence in the institution’s financial stability.